The next generation of Interactive Voice Response (IVR).

4th generation IVR, based on more than 30 years of experience.
 A fully web-based solution, with a Graphical Flow builder.
 A wide range of standard protocols and interfaces.

 

Interactive Voice Response (IVR)

The Interactive Voice Response (IVR) system is fully web-based and easy to integrate with your business processes.

The strength of the Comsys IVR is that it can be used for many solutions such as: Prepaid & Post Paid, surveys, mass calling, Airport solutions, banking, order entry/tracking, stock exchange. 

Graphical web-based flow builder 

With the graphical flow builder you can create & change the dialogues in a matter of minutes. The flow builder is fully web-based, this means there is no need to install any software and you can use it from any place.

The flow builder contains many IVR flow building blocks:

 Home  Play message
 Menu choice  Transfer
 Record  Day of Week
 User Input  Web Service
 Load  Connect Call
 GoTo other flow  Date
 Dynamic Play  Logical check
 Disconnect  Play variable
 Time  Play via URL
 Call Center  Assign value
 GoTo CC-XML  Send SMS


The Comsys IVR solution is used all over the world at Telecom operators and enterprizes. The IVR supports ISDN, ISUP and SIP (Voip).

We offer the IVR solution as a full capex solution, a pay-as-you-grow model or as a Cloud Based service (SaaS).

Graphical web based Service Creation Environment to create IVR flows
[click the image to enlarge]

Next to all the building blocks the flow builder is very easy to use because of various editing functions, for exmaple you can: 

  • drag & drop,
  • copy & paste,
  • delete,
  • disconnect,
  • proces variables,
  • collaps & expand,
  • create shortcuts
  • and more.

Some of the 200+ features

  • Cloud or on premise
  • Highly scalable (10-5.000 lines)
  • Based on vXML & cc-XML 
  • Customer management
  • User Management
  • Supporting many interfaces
  • Pronouncing: dates, time, CLI, etc
  • Multilingual
  • Multi tenant
  • Transfer & full call recording
  • Time based routing
  • Traffic / load options
  • Web-services (back-end)
  • Multi access levels
  • IVR flow validations
  • Activate flow with a single action
  • Early media announcements
Get the IVR flyer now!IVR (Voice Response), vxml IVR, ccxml IVR, network ivr, network based ivr


KPN Mobile iTalk BB MVNO Virgin Mobile MVNO Skinny MVNE Entel MVNE, Falabella MVNO TZMobile MVNO Bambora PCI IVR Vodafone Ziggo MNO T-Mobile MNO Tele2 MNO, MVNO
260 MILLION
Calls / year
Mobile subscribers
25+ MILLION
10+ years
customer loyalty
Global solutions
30 COUNTRIES
International
support/service
On premise, Hybrid,
Public/Private Cloud

 

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