Our top 5 SolutionsContact Center Voicemail Voice Response (IVR) Missed Call Alert MVNO in a Box
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The next generation of Interactive Voice Response (IVR).
4th generation IVR, based on more than 30 years of experience.
A fully web-based solution, with a Graphical Flow builder.
A wide range of standard protocols and interfaces.
Interactive Voice Response (IVR)
The Interactive Voice Response (IVR) system is fully web-based and easy to integrate with your business processes.
Graphical web-based flowbuilder
With the graphical flow builder you can create & change the dialogs in a matter of minutes. The flow buidler is fully web-based, so no need to install any software and you can use it anywhere.
The flow builder contains has many IVR flow building blocks:
|Record||Day of Week|
|User Input||Web Service|
|GoTo other flow||Connect Call|
|Dynamic Play||Logical check|
|Time||Play via URL|
|Call Center||Assign value|
The Comsys IVR solution is used all over the world with various languges at Telecom operators and enterprizes. The IVR supports ISDN, ISUP and SIP (Voip).
We offer the IVR solution as a full capex solution or in a pay-as-you-grow model or as a Cloud Based service.
Next to all the IVR flow building blocks the Flow builder is easy to use with due to various editing functions for exmaple you can:
- drag & drop,
- copy & paste,
- proces variables,
- collaps & expand,
- create shortcuts
- and more.
Some of the 300+ features
- Cloud or on premise
- Highly scalable (10-5.000 lines)
- Based on vXML & cc-XML
- Customer management
- User Manamgement
- Support of many interfaces
- Pronouncing: dates, time, CLI etc
- GUIs for maintenance / configuration
- Transfers & full call recording
- Time based routing
- Traffic / load options
- Web-services (back-end)
- Multi acces level
- IVR flow validations
- Active flow with a single action
- Early media announcements