OUR TOP 5 SOLUTIONSVoicemail Voice Response (IVR) MVNO in a Box Missed Call Alert Contact Center
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The next generation of Interactive Voice Response (IVR).
4th generation IVR, based on more than 30 years of experience.
A fully web-based solution, with a Graphical Flow builder.
A wide range of standard protocols and interfaces.
Interactive Voice Response (IVR)
The Interactive Voice Response (IVR) system is fully web-based and easy to integrate with your business processes.
Graphical web-based flowbuilder
With the graphical flow builder you can create & change the dialogs in a matter of minutes. The flow buidler is fully web-based, so no need to install any software and you can use it anywhere.
The flow builder contains has many IVR flow building blocks:
|Record||Day of Week|
|User Input||Web Service|
|GoTo other flow||Connect Call|
|Dynamic Play||Logical check|
|Time||Play via URL|
|Call Center||Assign value|
|GoTo CC-XML||Send SMS|
The Comsys IVR solution is used all over the world at Telecom operators and enterprizes. The IVR supports ISDN, ISUP and SIP (Voip).
We offer the IVR solution as a full capex solution, a pay-as-you-grow model or as a Cloud Based service (SaaS).
Next to all the IVR flow building blocks the Flow builder is easy to use with due to various editing functions for exmaple you can:
- drag & drop,
- copy & paste,
- proces variables,
- collaps & expand,
- create shortcuts
- and more.
Some of the 300+ features
- Cloud or on premise
- Highly scalable (10-5.000 lines)
- Based on vXML & cc-XML
- Customer management
- User Manamgement
- Support of many interfaces
- Pronouncing: dates, time, CLI etc
- GUIs for maintenance / configuration
- Transfers & full call recording
- Time based routing
- Traffic / load options
- Web-services (back-end)
- Multi acces level
- IVR flow validations
- Active flow with a single action
- Early media announcements