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03 Mar '16
New features in Comsys web-based Call Center solution
The Comsys Call Center is expanded with new features such as the option to leave the waiting queue and start an IVR dialogue, on the fly stopping/starting, call recordings, unlimited wrap-up time, transfer to other campaigns, and ability for supervisors to configure specific pauses & skills and other new features.
The Comsys Contact Center system is fully web-based, easy to integrate with your CRM and supports a wide range of features. The Contact Center includes features such as multiple Inbound and/or Outbound Campaigns, Supervisor, User management, Wallboards, Reports, Real-time information, Voicelog (Call Recording). The Call Center can be expanded easily with other solutions of the Service Delivery Platform such as Interactive Voice Response (IVR) and Surveys/Questionnaires.
The Call Center is available in combination with the Service Delivery Platform and also on the Cloud Based Service platform of ComsysConnect.
About Comsys Telecom & Media B.V.:
Comsys Telecom & Media is a specialist in interactive telephony services and provides telecommunication products, solutions and hosted services in the converging arena of IN, 3G, SIP and VoIP networks for mobile and fixed line telephone operators, MVNO’s and call centers. Comsys has more than 30 years of experience in developing and hosting interactive media services. Comsys develops these solutions for Voice, Web and Mobile. For more information about Comsys visit:http://www.comsys.net/