Our top 5 SolutionsContact Center Voicemail Voice Response (IVR) Missed Call Alert MVNO in a Box Contact us
20 Aug '12
KPN Telecom renews SMS to Fixed with a Comsys solution
KPN strategy of the coming years is the successor to ‘Back to growth’. In the coming years until 2015 KPN aims to strengthen, simplify and grow their businesses. This means that everything is oriented to improving quality, service and technology so as to become the best service provider and strengthen its market position in the Netherlands. Internationally the focus will be on further growth in revenues and profitability.
Wilko aan de Meulen, Project manager at KPN Telecom: “KPN and Comsys have a long-term-relationship. Comsys appears to be a reliable professional and flexible partner. We have fully confidence that Comsys will implement the new SMS environment in a good and professional way.”
The SpeechFrame based solution of Comsys for the SMS to Fixed service is fully in-line with the KPN strategy for the coming years. The new environment is based on all the latest technology. It contains a new TTS voice with better quality pronunciation. The throughput will be doubled which increases the delivery speed and the service to customers of KPN. The amount of servers will be decreased using modern hardware and the energy consumption will be lower.
Walter Botman, Managing Director at Comsys Telecom & Media: “KPN is a customer of Comsys for a long time for different services and solutions, with the decision of KPN to choose Comsys for the renewal of the SMS to Fixed we extend the good business relationship in the future.”
The SMS to Fixed solution is built using the Comsys IVR system which is based on the SpeechFrame platform. This is combined with SMPP, a MAP and a UBS interface, to receive and send SMS from and towards the fixed and mobile phones. For the TTS the engine of Nuance is used. SpeechFrame is a platform that has been fully developed by Comsys for the development of interactive services and solutions. It makes use of all the modern technologies such as VXML, CC-XML, java and SOAP. The platform is fully web based and can be expanded with a graphical Service Creation Environment. The platform supports many different interfaces and various protocols. Comsys can also supply other solutions such as Voicemail systems, conferencing systems, roaming solutions, MVNO solutions.
About KPN Telecom:
KPN is the leading telecommunications and IT service provider in The Netherlands, offering wire line and wireless telephony, Internet and TV to consumers. KPN offers business customers complete telecommunications and IT solutions. KPN Corporate Market (previously known as Getronics) offers global IT services and is the Benelux market leader in the area of infrastructure and network related IT solutions. In Germany and Belgium, KPN pursues a multi-brand strategy in its mobile operations and holds number three market positions through E-Plus and BASE. KPN provides wholesale network services to third parties and operates an efficient IP-based infrastructure with global scale in international wholesale through iBasis. For more information about KPN Telecom visit: http://www.kpn.com
About Comsys Telecom & Media B.V.:
Comsys Telecom & Media is a specialist in interactive telephony services and provides telecommunication products, solutions and cloud services in the converging arena of IN, 3G, SIP and VoIP networks for mobile and fixed line telephone operators, MVNO’s and Contact Centres. Comsys has more than 27 years of experience in developing and hosting interactive media services. Comsys develops these solutions for Voice, Web and Mobile. Comsys also owns and operates cloud based service centres in several locations throughout Europe. For more information about Comsys visit: http://www.comsys.net/