17 Aug '09
Did you know?
Comsys has 7 hosting locations spread over Europe. Multi media Service platforms in The Netherlands (Rotterdam / Amsterdam), Germany (Düsseldorf), United Kingdom (Brighton / London), Switzerland (Zurich / Hünenberg), Austria (Vienna), Poland (Poznan), Turkey (Istanbul/Ankera).
The hosting platform have combined more then 5000 lines available for your services. If needed with real big actions overflow from one platform to the other can be arranged. The hosting platform handle over 120.000.000 interactive calls a year.
We can provide services ranging from a simple IVR application, giving the facility to provide temporary or permanent company or product related information, to more complete solutions where there is the possibility of queuing and transferring calls to live operators (ACD). We can filter out and reduce the calls towards the already established call centre infrastructure by providing automatic self help or IVR applications to deal with the FAQ's caused by unexpected traffic peaks.
By using the appropriate service number, free phone (0800), local rate (0845), national rate (0870) or premium rate (090x), these applications can provide value added customer service or generation of revenue.
Calls / year
|On premise, Hybrid,