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21 Dec '18
Hoila! Italy selects the Cloud Contact Center & IVR of Comsys
Italy/The Netherlands, December 2018 – Hoila! launched new Italian MVNO called Sija Mobile and has selected the state-of the-art global Multi-Channel Contact Center including the Interactive Voice Response (IVR) of Comsys. Sija Mobile will be making use of the Cloud based setup to get optimal flexibility and a quick launch.
Sija Mobile stands for a simple, inexpensive and fair prepaid mobile network provider. No oppressive contracts, no tariff jungle, and finally good customer service.
At the moment there is a price war in the mobile provider industry in Italy. But without Sija Mobile! Due to outstanding quality, customer proximity and honesty, the customers feel that they are in good hands with Sija Mobile.
A lot of people live in the middle of the beautiful Dolomites. Language barriers between German and Italian speaking residents have always been part of everyday life. Sija Mobile is exactly what many of those people have been waiting for: to be understood and get support in your native language!
A Sija Mobile customer is not a number like in a supermarket queue. And customers should not only feel this in one of our 40 partner stores, but also not at our customer service hotline.
Helmut Giersch, CEO & Co-Founder states “The market figures show clearly that there is a huge need. We see our future very optimistically, because our customers trust and support us”.
The Comsys Multi-Channel Contact Center solution is a true multi-channel platform which handles all customer contact channels in a single Customer Interaction Management (CIM) environment. Channels which can handled seamlessly are:
- Inbound calls,
- Outbound calls,
- Web Chat,
- Web self-service,
- Knowledge base.
All channels are integrated so Call Center Representatives have a 360 degree view of all contacts and customer details. Call Center Representatives have a single, easy to use application so they can help customers faster and better. The CIM can also be integrated to an external CRM to optimise the user experience and customer data availability.
The Comsys IVR includes a graphical flow builder in which IVR flows can very easily be created, changed, saved and published in a matter of minutes. The unique graphical user interface makes use of drag & drop functionality and automatically draws the IVR flows in such a way that the user can see the actual call flow. The IVR flows can be placed in front in the Contact Center and also used for other mobile self-service offerings.
Walter Botman, CSO of Comsys: “Comsys is proud that Hoila! selected our Cloud Contact Center and IVR solution for Sija Mobile. By combining the Contact Center and IVR Sija Mobile can provide a high and excellent services to their customer”.
About Hoila! Srl:
Mobile telephone services account for one of the largest growth markets in the past decades. We can communicate around the entire globe - the contact between phone companies and their customers, on the other hand, is often astoundingly impersonal. Hoila! Srl is the first local mobile phone provider to set new quality standards. Instead of an anonymous call centre in no-man's land, we offer regional accessibility to connect people of all ages with each other - and the rest of the world. For more information about Hoila! visit: https://www.hoila.bz/
Comsys is a brand of Artilium and is a specialist in interactive services such as Contact Center, IVR, Voicemail, Missed Call Alert, Know Your Customer and other voice related VAS solutions. Comsys provides these telecommunication products globally to Mobile, Land line and Cable operators, MVNO’s, MVNE’s and enterprises. Comsys has more than 30 years of experience in developing solutions & Cloud based services. Artilium is part of the Pareteum Corporation (Nasdaq: TEUM). For more information about Comsys visit: https://www.comsys.net/