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03 Nov '16
113Online chooses our call centre solution
The Netherlands, November 2016 - Next to the chat functionality, 113Online has now also chosen to utilize the call centre solution of Comsys as their customer channel. The telephony of Comsys and the messaging solutions of Livecom are fully integrated and can be used as a All-in-one customer contact environment.
113Online has been a satisfied customer of Livecom for years. They use the web application from Livecom to handle chats. This call centre expansion in the customer contact environment offers 113Online the ability to handle multiple channels (telephony and chat) simultaneously.