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The Municipality of Midden-Drenthe communicates with residents

The Netherlands, January 2017 - The Municipality of Midden-Drenthe uses chat and WhatsApp for communicating with residents and visitors. The municipality wants to be open for new technologies in order to serve residents better.

In that context, the Municipality of Midden-Drenthe responded to the growing need of citizens to make it simpler to communicate with the KCC through various channels. The municipality therefore decided to utilize chat and WhatsApp in addition to telephony for contact with residents.

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