Our top 5 SolutionsContact Center Voicemail Voice Response (IVR) Missed Call Alert MVNO in a Box Contact us
The Comsys SpeechFrame platform can handle CCXML besides VoiceXML and in combination with VoiceXML. This is a configuration in the architecture. CCXML is designed to provide telephony call control support for dialog systems, such as VoiceXML. While CCXML can be used with any dialog systems capable of handling media, CCXML has been designed to complement and integrate with a VoiceXML interpreter.
Because of this there are many references to VoiceXML capabilities and limitations. There are also details on how VoiceXML and CCXML can be integrated. However, it should be noted that the two languages are separate and are not required in an implementation of either language.
For example, CCXML could be integrated with a more traditional Interactive Voice Response (IVR) system or a 3GPP Media Resource Function (MRF), and VoiceXML or other dialog systems could be integrated with other call control systems.