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What is Survey?
Survey is a marketing tool with which client satisfaction can be measured over the telephone. It is primarily used in the call centre sector to evaluate telephone-based services. Survey may be used for third-party as well as in-house call centre environments. Obviously, Survey may also be used for other fields of application. A company that is launching a new product and wishes to know what its clients think of it, may use Survey for marketing research purposes.
Satisfied clients are very important for your company or organisation. They are the foundation of good business operations management. But how can you check whether your clients are actually happy or not? And how do you assess whether your employees are working in the appropriate manner? With Survey, you can carry out an objective quality measurement in a number of steps, over the telephone. The time of measurement may be determined through discussion. Some organisations prefer to conduct an investigation immediately after a call; others desire the caller to be called up again at a pre-announced time.
Why Comsys Survey?
Comsys has accumulated a vast amount of experience with IVR & IVVR over the last 25 years, both with the design and delivery of dedicated solutions as well as hosted services. Comsys sets up a customised system for your organisation, which will be fully adapted to your specific requirements. Your clients will be asked questions via an IVR & IVVR system, which we will jointly formulate with you. All responses will be processed in a fully computerised manner, and presented to you in an easily understandable management report. Comsys Survey makes possible the assessment of each telephonic contact directly after it is concluded, or later on.
Thanks to the IVR system, there will be no extra burden on your employees. You will therefore have a telephonic quality measurement without any special effort, which will provide you with a reliable and objective image of the needs of your clients and the performance of your employees.