Voice Response (IVR)
MVNO in a Box
Missed Call Alert
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Via the IVR & IVVR-system customers can ask for the state of affairs of outstanding deliveries. The coupling of the IVR-application to the storage file in the back office provides the caller with current information about articles that are temporarily not in stock.
Via voice response customers can receive information about the payments, the credit terms and credit limit. Because of the integration between the IVR and back office systems, our customer is prepared for Calling Line Identification (CLI) and from a technical point of view there are no more restrictions for speech-data synchronisation.
By using the push buttons on a phone, information like customer number, data and part of the day can be entered for the return Service. By using a database, Name, Address and City can be collected and added to a file that is send to the freight carrier. To be returned goods will then be collected at the customer at the chosen date and timed.
From the menu a customer can choose for a one-off debit by entering and confirming the customer number and the amount. Since the IVR has a connection to the back office systems, all details regarding the customer and article file can be checked en confirmed. Customers have access to the most actual information and a fast possibility to pay or return ordered goods.
The client calls, enters a catalogue number using the pushbuttons on their phone, an immediately hears whether the article is in stock or not. Also included is a service for keeping the client even if their requested article happens to be out of stock. They now receive a text message as soon as the product is available again.