Voice Response (IVR)
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Emergency & Notification
In the case of a calamity or emergency, your organization must be properly prepared.
You should be able to supply adequate information and therefore, remaining accessible for your customers is essential. Councils, Emergency Services, Public Transport Companies and the corporate businesses are trying to improve the current measurements that have been put into place in case of a large calamity or disaster.
Comsys now supplies special alarm and notification systems to semi-public sector companies that are fully designed to fit into their calamity and communications procedures within the company. In case of an emergency they are able to inform all involved parties; for example Quick Response Teams who are then able to inform external parties (such as the police) quickly and adequately.
A number of media channels that can be used are: text messages, pagers, e-mail, fax messages and outbound calls with voice response. The notification and upkeep of the system can be location or medium dependant. Comsys offers a back-up call centre application in case your application or helpdesk cannot be used due to an emergency or calamity. In the case of unexpected mass calling an application on the platform of Comsys always guarantees an optimum of accessibility and ability to inform your customers.
Comsys has a unique cooperation with a virtual call centre that enables us to set up 300 live operators within minutes in case of a calamity or major disaster.