Voice Response (IVR)
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IVR -Voice Reponse Information:
An IVR that is fully web based and easy to integrate.
Comsys offers you:
The 4th generation IVR, based on more then 28 years of experience!
Fully web based, with a Graphical Service Creation Environment.
Including a wide range of standard protocols and interfaces available.
About Comsys IVR
The Comsys IVR system is fully web based and easy to integrate with your business processes. The IVR supports a wide range of telecom protocols and uses vxml (voice xml), cc-XML (call control XML). The IVR is based on the Comsys SpeechFrame® product and is suitable for a wide range of customers. The solutions are fully scalable from a single server using a PCI(e) telephony board to multiple PCI(e) boards.
Graphical web based user interface
With the Graphical web based Service Creation Environment you can create, change the vxml Voice IVR dialogs in just minutes. The user can use a Graphical Interface to manipulate between different functions to create/change a service. The SCE contains a feature that converts audio files such as MP3 or WAV files to the correct IVR format. The uploading of audio fragments is easy.
The SCE is fully web based. The advantage is that it is not required to install any software on your computer and can be used anywhere.
The SCE has functions such as: drag & drop, copy & paste node, copy & paste tree, delete, disconnect, set and configure variables, collapse tree, shortcut and more.
The SCe also has many IVR dialogue building blocks such as: Home, Play Message, Menu, Transfer, Record, Day of Week, Contact Center, User input, Re-route and many more.
The strength of the IVR (besides performance and stability) lies in its connectivity with various systems, and it offers users a convenient way of obtaining information from complex systems. The IVR can be used for a wide variety of solutions such as: PrePaid & Postpaid, Airpoirt solutions, order entry/tracking, banking, stock value), mass calling, surveys, help desk, and a wide range of other products & solutions.
Technical IVR Information
- EDR's & CDR's ( Event- & Call Detail Records)
- Graphical Service Creation Environment (SCE)
- Highly scalable IVR (UP to 10.000 lines)
- vXML & CC-XML capabilities
- Many standard interfaces /Open standards
- Additional module for pronouncing dates, time, cli, ..
- Multi language support
- WebGUI's for maintenance / configuration
- Supports multiple protocols at the same time
- Gateway functionality (e.g. ISDN in - SIP out)
- Additional vXML and ccxml options
- Different transfers options (special features)
- Starting at a single 2U server
- Full IVR call recording
- Early media announcements