The next generation of Interactive Voice Response (IVR).

4th generation IVR, based on more than 30 years of experience.
 A fully web-based solution, with a Graphical Service Creation Environment.
 A wide range of standard protocols and interfaces.

About Interactive Voice Response (IVR)

The Interactive Voice Response (IVR) system is fully web-based and easy to integrate with your business processes. IVR supports a wide range of telecom protocols. The IVR is based on the SpeechFrame® product. 

The strength of the Comsys IVR is that it can be used for many solutions such as: Prepaid & Post Paidsurveys, mass calling, Airport solutionsorder entry/tracking, banking, stock exchange.

Graphical web-based user interface

With the graphical web-based SCE you can create & change the dialogs in a matter of minutes. The SCE is fully web-based, so no need to install any software and you can use it anywhere.

The SCE also has many dialogue building blocks such as: Home, Play, Menu, Transfer, Record, Day of Week, Contact Center, User Input, Re-route and many more. You can: drag, drop, copy, paste, delete, disconnect, proces variables, collaps, expand, shortcuts and more.

Graphical web based Service Creation Environment

Technical Information

  • EDRs & CDRs ( Event & Call Detail Records)
  • Highly scalable IVR (UP to 10.000 lines)
  • Based on vXML & cc-XML 
  • Many standard interfaces/open standards
  • Module for pronouncing dates, time, CLI etc
  • Multi-language support
  • Web-GUIs for maintenance / configuration
  • Supports multiple protocols at the same time
  • Gateway functionality (e.g. ISDN in - SIP out)
  • Transfers & full call recording
  • Early media announcements

Some of our References

Skinny MVNE MTel MVNO iTalk BB MVNO Virgin Mobile MVNO KPN Mobile Weex MVNO Slingshot MVNO Smartspace MVNE Sprint MVNE Entel MVNE, Falabella MVNO
TZMobile MVNO Schiphol IVR BlueSky MVNO IP Payment PCI IVR Ziggo MNO Maz Tiempo MVNO T-Mobile MNO Lemontel Mobile MVNO PrePay solutions PCI IVR Tele2 MNO, MVNO
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