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Easily create flexible and advanced surveys
Ability to measure and improve customer satisfaction.
Facility to review surveys with recordings and enhance agent skills.
A fully web-based solution to create surveys with various types of questions.
With the Comsys Survey solution you can easily create flexible surveys and questions, monitor customer satisfaction levels with your Contact Center and give feedback to your agents.
Survey offers your customers a convenient way of giving feedback about a given service. This provides you with valuable information direct from your customers that can be used to improve your Contact Center operations and enhance agent skills.
The Comsys Survey software is fully web-based, this means there is no need for any software development it is easy to integrate with the Comsys Contact Center and IVR solutions. Survey is based on the Comsys SpeechFrame product and supports a wide range of features.
Top 3 related Survey products
- Multiple surveys
- Recording option (incl. play/download)
- Survey management
- Various different management reports
- Multi-language support
- GUI for creating, configure
- GUI for reviewing and making notes
- Easy to combine with Comsys IVR
- Easy integration with Comsys Contact Center