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Incident Notification System (INS)
In the event of an incident, staff within the incident department initiate, handle and keep track of the deployment of all kinds of transportation means (i.e. busses, trams etc.) Their system initiates various Soap-XML messages that are sent to the IVR platform. The IVR executes the notification to the required personnel (including the guarding of the notification and the escalation rules) and shows the actual status to the customer via a HTML web page. Of course, the system delivers extended management reports via various media.
The personnel as well as the various institutes that are involved in this particular incident can be notified by means of SMS, IVR, Text-to-Speech, e-mail and fax.
Traffic Notifications make it possible to request and send flash messages. For making enquiries, a telephone number may be called, at which notifications may be listened to on entering the road number. Flash message senders can also be logged into an application that will automatically process them and these messages can also be coupled to websites and RDS, for example.
When, in the event of a calamity, extra bus drivers are required for an evacuation of people, a large group of stand-by bus drivers can be hailed by a beeper to report for duty. They can do this by calling a (toll free) 0800-number. The IVR application behind that number asks the caller for his/her PIN code for further identification. Next the caller can listen to a pre-recorded message for additional information about the hale. This message can be altered remotely by the application administrator via a separate (0900) service number. Both the hailing time and the reporting time are logged. The logging list is sent every 5 minutes by fax to the administrator. When the desired amount of drivers has called in, the application is closed.
All drivers that call-in after this closure will hear an appropriate message. If the desired number of drivers hasn't been reached and time is critical, an additional hail can be triggered to the same or to an additional group of drivers.