Our top 5 SolutionsContact Center Voicemail Voice Response (IVR) Missed Call Alert MVNO in a Box Contact us
Via the IVR system customers can ask for the status of outstanding deliveries. The coupling of the IVR-application to the storage file in the back office provides the caller with current information about articles that are temporarily not in stock.
Via voice response, customers can receive information about payments, credit terms and credit limit. Because of the integration between the IVR and back office systems, our customer is prepared for Calling Line Identification (CLI) and from a technical point of view there are no more restrictions for speech-data synchronization.
By using the push buttons on a phone, information like customer number, data and part of the day can be entered for the return service. By using a database, information such as Name, Address and City can be collected and added to a file that is sent to the freight carrier. The goods to be returned will then be collected from the customer at the chosen date and time.
From the menu, a customer can choose a one-off debit by entering and confirming the customer number and amount. Since the IVR has a connection to the back office systems, all details regarding the customer and article file can be checked and confirmed. Customers have access to the most current information and can easily choose whether to pay or return ordered goods.
The client calls, enters a catalogue number using the pushbuttons on their phone, an immediately hears whether the article is in stock or not. Also included is an automated information service that advises the customer, via text message, when the product is available again – this feature improves customer retention and loyalty.