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Emergency & Notification
In the case of a calamity or emergency, your organization must be properly prepared.
The ability to supply adequate information and therefore remain accessible for your customers is essential. Councils, Emergency Services, Public Transport companies and corporate businesses continue to improve existing measurements that have been put into place in the event of a large calamity or disaster.
Comsys now supplies special alarm and notification systems to semi-public sector companies which are fully designed to fit into their calamity and communications procedures. In the case of an emergency they are able to inform all involved parties; for example Quick Response Teams who are then able to inform external parties (such as the Police) quickly and adequately.
The range of media channels that can be used are: text messages, pagers, e-mail, fax messages and outbound calls with voice response. The notification and upkeep of the system can be location or medium dependant. Comsys offers a back-up call center application in case your application or helpdesk cannot be used due to an emergency or calamity. In the case of unexpected mass calling, an application on the Comsys platform always guarantees optimum levels of accessibility and the ability to inform your customers.
Comsys has a unique agreement with a virtual call center that enables us to set up 300 live operators within minutes in the event of a calamity or major disaster.