KPN uses SpeechFrame® for ‘SMS to Fixed’
Soesterberg, 2nd January 2006
KPN will be using SpeechFrame®, the telephony platform of Comsys, for
their ‘SMS to Fixed’ service. SpeechFrame® will replace a legacy
platform and offers KPN reliability and extended functionality,
especially in the area of management and configuration. Comsys will be
taking care of the complete implementation and will deliver, in
cooperation with KPN project management, as turn-key solution.
 A
SMS text-message sent to a fixed telephone can be delivered in two
ways: as text or as a spoken message. A text message is only possible
when the receiving telephone is fit for receiving text messages and the
receiver has already sent a message. When this is not the case the
message will be converted to spoken language. Obviously, also specific
SMS-language, like abbreviations and emoticons, like ‘cu’ ;-) have to
be translated. The Text to Speech function within SpeechFrame® converts
the contents of SMS text-messages to fluent, naturally sounding spoken
text.
An important reason for KPN to choose SpeechFrame® was that this system
is based on VoiceXML. This flexible web programming language is used as
a standard application language by KPN. Ron van Eyck, senior technical
product manager at KPN: ”The problems we have with our current system
will be solved by using SpeechFrame®. We expect that less support
activities will be necessary and that we will be getting better
results.”
Diederik Husslage, senior account manager at Comsys: “For years there
has been a good relation between Comsys and KPN. We are very pleased
with KPN choosing SpeechFrame®. We started developing mid October and
at the beginning of December the system was implemented. For KPN this
fast implementation was of great importance because of the huge number
of messages during new years night, which were all properly processed.”
|
