Comsys hosted contact center solutions are sophisticated and easy-to-use and fully scalable for SME and large integrated virtual contact centers.

Use our network (IP) based PBX approach to converge voice and data, and to easily pre-integrate into CRM packages.

Some of the characteristics:
• Distribution amongst multiple contact centers
• Agents can work on remote locations (e.g. home), they only need access to the internet and a IP phone or existing (analogue) phone (PSTN or VoiP).
• Remote agents can log on via Comsys Tele Work Tool
• Screen pop of the call sheet gets the right information to agents before they even start interacting with a customer
• Complete control of the contact-flow within the contact center
• In-bound and out-bound call blending optimizes the efficiency
• Call distribution according to agent-skills and workload
• Complete supervisor features including online Reporting & Analysing tools
• Real time monitoring with flexible call markers providing useful marketing and   management information to improve the service to your customers.
• Comsys Speech recognition and IVR solutions can be integraded to maximise your call center efficiency.
• Including features as: Dial Back, Call recording, Dynamic routing, Queuing,   Supervised call transfer, Blacklisting and more…

For case of this services read the "Annie Connect case"

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