Satisfied customers are extremely important to your company. Kwalitel gives you the ability to directly evaluate after each telephonic contact. Due to the use of the IVR-system no extra pressure is put on your employees.
Kwalitel is a proven and successful solution that makes it possible to measure the provided level of telephonic service and gives you a reliable and objective insight through telephonic quality measurement.

Kwalitel offers your customers, directly after a conversation with a call centre agent, the possibility to give their opinion through a structured interactive questionnaire. With this tool you can directly measure the relevant and qualitative customer satisfaction on exactly the points that you find important. Kwalitel can also be used if you have outsourced a part of your call centre activities to an external call centre.

You are able to decide in which way you would like to use Kwalitel: the exact period, the number of call centre teams and the volume. You are also able to determine which questions are used. The whole process can be tailored to your specific needs, whilst withholding the necessary flexibility.

The measured data is of course directly (online) available and offer you a powerful supervisory and management tool for qualitative monitoring of your customer contacts.

For case of this services read the "Kwalitel case"

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