Voice & Web Interactive Voice Response (IVR)

What is an IVR?
IVR (Interactive Voice Response) is a phone technology that allows a person, typically a telephone caller, to select options from a voice menu and interact with different systems. For example, a pre-recorded voice prompt is played and the caller presses a number on a telephone keypad to select an option - i.e. "press 1 for yes, press 2 for no". Voice recognition can also interpret the caller's simple spoken answer such as "yes", "no", more complex words, sentences and business names, or a number as a valid response to the voice prompt.

DTMF signals (entered from the telephone keypad) and natural language speech recognition interpret the caller's response to voice prompts.

The power of the IVR is the connectivity to all sorts of systems, to give customers an easy way to retrieve information from complex systems.
This includes the ability to use Text-To-Speech (TTS) technology. An example of this technology can be tested here.

SpeechFrame IVR
Comsys has developed a latest generation IVR called SpeechFrame. The SpeechFrame IVR is based on 25 years of IVR experience, and uses innovative technologies. SpeechFrame makes use of VoiceXML to give maximum flexibility and easy of use. SpeechFrame can be used for Web and Mobile services, and provides speech recognition (ASR) and text-to-speech (TTS).

Important points:
• SpeechFrame is based on JAVA, Web technology and VoiceXML
• Redundant, scalable and guaranteed performance
• Dynamic Dialogue
• Short development times
• Knowledge sharing
• Integration with webservices:
• Database connectivity, CTI, CRM and ERP integration easily performed


Examples of SpeechFrame® Voice Services are:
• Voice Mail
• Voice Portal
• Voice Messaging
• IVR
• Mass Calling
• Voice Dialling
• Interactive Voice Gaming
• Unified Messaging
• Personal Assistant
• Broadcasting
• Text-to-Speech (e.g. E-mail Reader)
• Fax-Mail
• 0800/0900 Services
• Media Services

For more information about this solution please fill in this form.