Comsys Deutschland enables a automatic call distribution solutions via it`s own inhouse IVR-platform. Mass Callings Traffic will be distributed intelligent to one or more customers callcenter location/ home agents. COMSYS provides detailed statistics which give information about the generated call volumen and call-flow. Each Customers gets an Online-ACD-Tool so that the customers can adminstrate routing destinations, implement Callcenter agents etc. Everything is online, with a 24/7 availibilty and in real-time.
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