Using a Video IVR, the power of video is added to the possibilities of
Interactive Voice Response (IVR). Using a 3G or UMTS mobile, users can
make video calls to the system. The system will play video content,
interact with users by DTMF, and record video as required.
Especially customer care and self care systems can become more
effective, showing customers the information they are looking for. Also
in the areas of marketing, communication and entertainment the
possibilities are huge.
The Comsys Video IVR is based on the successful SpeechFrame® product.
Because it is based on the best hardware components and operating
software the industry has to offer, the system is powerful and
scalable. It makes full use of standards like VoiceXML and Java, to
enable fast and flexible application development.
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