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Professional Services

Comsys also offers first line and second line maintenance for 3rd party products by outsourcing these activities from your vendor to Comsys. Typically outsourcing 1st and 2nd line support activities will immediately save on support costs while increasing support level. Comsys offers enterprises and telecom providers the opportunity to sublet the operational management of systems, platforms, applications or the complete telephony infrastructure.

Comsys specialises in the operational management and maintenance of voice and messaging services. Our references in this field are a number of telecom operators and service providers. Naturally the management and maintenance activities are closely related to the core business of Comsys. The basis of all our solutions is increasing the service level for your customers, while lowering the costs of customer communications. Our extensive and experienced Customer Services department positions Comsys the ideal partner for operational management and maintenance of your complete telephony infrastructure.

The activities of Comsys regarding operational management and first line maintenance include configuration management, capacity management, adaptive, preventive and corrective maintenance, monitoring of supplier operations, tracing problems, call dispatch, replacement of hardware and stock management. Second line maintenance includes making traces and analysing log files for the purpose of corrective maintenance.

Comsys has considerable experience in the field of platforms: